Refund policy
Returns:
To be eligible for a return, the item must be in the same condition as you received it—unused or unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us via email at: thebrandhouse2511@gmail.com
If your return is approved, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at thebrandhouse2511@gmail.com.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it properly.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate purchase for the new item.
Refunds:
We will notify you once we have received and inspected your returned item and let you know whether the refund has been approved or not.
If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at thebrandhouse2511@gmail.com.